Frequently Asked Questions

What Would You Like to Know?

Owning and managing a purpose-built website is not as difficult as you may think. Contemporary websites are made to allow non-computer specialists to run them very successfully.

We like to be as transparent as possible. Investing in a new website is a process, one which we are happy to walk you through one stage at a time. Communication is very important to us.

Listed below are some of our more frequently asked questions.

If you can’t find the answer to your question here, please feel free to Get in Touch.

Find the answers to Frequently Asked Questions here:

What is a domain and what is hosting?
Your 'domain' is the unique address of your website on the internet. For example, the BBC's domain is https://www.bbc.co.uk/, which is usually shortened to www.bbc.co.uk

Your domain has to exist somewhere, on something called a 'server'. This is just a very large and very fast computer memory-stack. These are usually owned by 'hosting companies'. Your 'hosting' is the server upon which your domain is stored.
Will I be able to change, add and delete content on my website?
Yes. Our websites are built on top of the WordPress framework. This is a secure and robust framework that enables administrators of your website to 'login' to a 'dashboard' that lets you edit your website.

For each of our packages, full training is given, including a written manual.
What are your payment terms?
After we have met with you and everyone involved has decided upon the best website package for you, we will send you a full quotation that will include a 'project specification'. This details everything that we have agreed to do. Once you have received and agreed to this, we ask that you pay a deposit towards the cost of building your website, which will be deducted from your final bill. The deposit is usually 25% of your total bill.

Once your website is finished to your reasonable satisfaction, the website will be launched upon payment of your outstanding bill.
Are there any hidden costs?
The services we provide means that you can launch your new website with no additional hidden costs. Initial on-going costs are included in the price of each package.

After a year, you will need to pay for hosting. You can either continue with us, at the cost of £60 per annum, or find an alternative provider. If you find a alternative provider we will be happy to help you transfer your site.

Domain names need to be renewed after the first 2 years. You can then chose to pay for an additional 2 years, or for a more extended period if you prefer. The cost of this depends on the type of domain you have, but this will typically cost you about £25 for 2 years for a domain ending .co.uk

If you can't find the answer to your question, please Get In Touch.